TERMS and CONDITIONS
The terms and conditions that govern our relationship with you are defined below. Please read them carefully, and let us know if you have any questions. If you send us money, you are agreeing to these terms. Please make sure you understand these provisions before you make a deposit or pay for a trip.
PAYING FOR YOUR ADVENTURE
Kiene's American Fly Fishing Co. secures your reservation when you make a deposit for your trip.
The deposit amount is 50% of your total trip cost.
Your deposit is due within ten days of booking.
Your deposit may be non-refundable.
The cost of your trip must be paid in full 90 days before your scheduled departure.
PROTECTING YOUR DEPOSIT
Your destination lodge has policies that control what happens to your deposit if you cancel your trip. Many lodges treat deposits as non-refundable. Make sure you know your lodge’s deposit policy before booking.
We encourage our clients to purchase trip insurance. It gives many of our clients’ peace of mind to know that they are protected if they are unable to travel as planned. Call us if you have questions about how trip insurance works, or if you want help in purchasing protection.
CANCELLING YOUR TRIP
Despite your best intentions, you may discover that you can’t travel as planned. If that happens, let us know in writing as soon as possible. Kiene's American Fly Fishing Co. will work with your destination lodge to address your deposit and payment. Most lodges have specific cancellation and refund policies - You and Kiene's American Fly Fishing Co. are bound to those policies.
If your destination lodge does not have its own policies, the following provisions will apply:
If you cancel your trip less than 30 days before your scheduled departure, you will receive no refund.
If you cancel your trip during the period from 90 days to 30 days before your scheduled departure, you will receive a refund of 50% of the payments you made.
If you cancel your trip more than 90 days before your scheduled departure, you will receive a refund of 90% of your monies paid.
REMEMBER – MOST LODGES HAVE THEIR OWN POLICIES CONCERNING CANCELLATONS AND REFUNDS, AND YOU AND WILD ON THE FLY ARE BOUND BY LODGE POLICIES.
GENERAL TERMS AND CONDITIONS
Our general terms and conditions are outlined below. When you send us money for a trip, you are agreeing to these provisions. Kiene's American Fly Fishing Co. is responsible for the actions of its principals and employees only. We are not responsible for the behavior of any third parties. Your gear is your responsibility.
Kiene's American Fly Fishing Co. may cancel your trip any time before you depart. If we do, we will refund all of the money you paid to us, and the refund will be your full compensation for the cancellation.
Kiene's American Fly Fishing Co. may change your itinerary at any time. If circumstances beyond our control result in extra trip costs, you are responsible for those additional expenses.
We will work hard for you. We will share with you our knowledge and expertise, and we will always strive to be responsive to your questions. We want you to have a terrific trip. However, Kiene's American Fly Fishing Co. MAKES NO WARRANTIES OF ANY KIND TO YOU – no express warranties, no implied warranties, no warranties of fitness or from a course of dealing,
and no warranties of merchantability.